Product recall notice Recall notice
Urban Arrow FamilyNext Pro Cargo E-Bikes
This notice is for Urban Arrow FamilyNext Pro Cargo E-Bikes from Gazelle USA, LLC, of Santa Cruz, California. Review the photos and listed product details before using, keeping, selling, or giving it away.
Product recall notice What to check
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Match these details against the product label, packaging, receipt, seller information, and official notice.
Description This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Label, model, UPC, lot, RN, or date details
- " in length and 28"
- "Urban Arrow"
Image captions
- Recalled FamilyNext Pro Cargo Bike
- Recalled E-bike Old Buckle (left) and E-bike Replacement Buckle (right)
Product details vary by source. CPSC notices may identify products by model, item, serial number, UPC, date range, product description, or recall number. Compare all available details with the official notice.
Search matches and recall notices are not safety confirmations. Verify affected models, lots, dates, distribution, and remedies with the official notice.
Notice details
Contact, seller, and company details
Consumer contact
- Email: service.na@urbanarrow.com
- Website: https://urbanarrow.com/en-na/recall
- Website: https://urbanarrow.com/
Sold at
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
Manufactured in
- Vietnam
Incidents reported
- The firm has received three reports of buckles not fully latching. No injuries have been reported.
Official source
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Use the official notice to confirm affected models, lots, dates, distribution, and remedies.
Source: United States · CPSC
Recall number: 26-236
Official source fields
Source United States · CPSC
Recall date January 29, 2026
Product name Urban Arrow FamilyNext Pro Cargo E-Bikes
Brand / company Gazelle USA, LLC, of Santa Cruz, California
Hazard / issue The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Remedy / action
- Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Units About 320
Recall number / record ID 26-236
Brand history
Other recalls from this brand or company
No other recalls from this brand or company were found.
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